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Privacy Policy

Effective Date: November 2024

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At PromoLogic, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL], engage with us, or use our services.

Please read this policy carefully. By using our website and services, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: This includes your name, company name, job title, email address, phone number, and billing/shipping address.

  • Transaction Information: This includes details of the products or services you purchase from us, payment information, and delivery details.

  • Technical Data: We may collect information about your device, IP address, browser type, browsing activity, and other usage data through cookies or similar technologies.

  • Marketing Data: Information related to your preferences in receiving marketing materials from us and third parties.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To process orders, deliver products, and offer customer support.

  • Communication: To respond to your inquiries, send order updates, and provide relevant information regarding our products and services.

  • Marketing and Promotions: To send you promotional materials, offers, and newsletters, provided that you have given us consent or where permitted under the law.

  • Improving Our Website and Services: To analyse usage patterns, monitor website performance, and improve your experience on our site.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party companies that provide services on our behalf, such as payment processing, order fulfillment, or email communications. These companies are required to handle your data securely and only for the purposes outlined in this policy.

  • Legal Obligations: We may disclose your information to comply with legal obligations, protect our rights, or investigate fraud or illegal activities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if such a transfer occurs.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse traffic, and personalize content. By using our website, you consent to our use of cookies as described in our Cookie Policy.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal data. These rights include:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can ask us to delete your personal data under certain circumstances.

  • Restriction: You can request that we restrict the processing of your personal data in certain situations.

  • Portability: You can request a copy of your personal data in a structured, machine-readable format.

  • Objection: You can object to the processing of your data for direct marketing purposes or for legitimate business interests.

To exercise any of these rights, please contact us at [insert contact email or phone number].

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

If we transfer your personal data outside the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be updated accordingly.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

PromoLogic Ltd.
Email: info@promologic.co.uk
Phone: 0208 946 9977

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